Frequently Asked Questions
When will I receive my order?
All unframed prints will ship out by Friday of the week print was purchased. For all orders received on Friday we try our best to ship out same-day but cannot make any promises. In that case, orders placed on Friday will ship out the following week.
Please note orders that are placed during a week of a bank holiday will be delayed by a couple of days.
Do you ship worldwide?
We are able to ship all prints internationally. Please note: FedEx cannot deliver to P.O. boxes nor on US Bank holidays.
Why does my credit card keep declining?
There are several reasons it may not be working:
Billing address mismatch: Most orders decline when the billing name and address you input does not match up with the address on file with your credit card company. Try checking with your bank account online, or your credit card statement, and entering your name and address as it appears there.
Too many attempts: If you have made multiple repeated attempts that declined (typically from a typo or address mismatch in your first attempt), your financial institution may have blocked any purchase from our site on your behalf. This is done to protect the cardholder from fraud and multiple felonious purchases. You will have to wait at least a few hours or you can contact them to have the hold removed.
Browser Issues: If you have already attempted a transaction, please reboot your browser to clear the cache. Or try a different internet browser.
What is your return policy?
All sales are final. We have a non-returnable and non-refundable policy. If you received the wrong order or your order was damaged in transit please contact customerservice@maxwellmuller.com.
Do I need to sign for my packaged delivery?
If your order is less than $1,000 the package will not require a signature. If your item is over $1,000 your package WILL require a signature. Maxwell Muller and associates are not responsible for any packages that have not been signed for upon delivery.
Do you offer framed or mounted?
Yes, both! Please visit Mounting & Framing for information.
I plan to frame my mounted print at my local framer. What are your framing specifications?
We strongly advise framing your prints through Maxwell Muller. The options we provide are of the highest value in visual presentation and durability.
How do I clean my print?
You must be pretty bummed, but I have good news for you - it’s easy! For small finger prints, dirt, and marks, grab a lint-free cloth with a basic cleaning substance. Squirt the cleaning substance on the cloth and gently buff out the area. The metal print is strong, but not stronger than you and your big muscles. So while you can use some elbow grease to clean the area, make sure you are not bending or damaging the print. If the issue can not be solved with a lint-free cloth, then it sounds like you have a bigger problem on your hands. Feel free to contact customerservice@maxwellmuller.com with an image and description of your issue.
Do you offer repairs to damaged frames?
No. If your item is damaged please contact customerservice@maxwellmuller.com within 14 days of your order.
What are the dimensions of the border around the image?
Maxwell Muller images extend to the edge of the metal without any border or negative space on the front of the print.
Framed images have approximately ¼” gap between the image and the frame, and another ¼” to the outer edge of the frame, equating to ½” from the edge of the image to the outer edge of the border.
Will my print be signed and/or editioned?
All prints ordered from our site will be signed by the photographer.
All prints are editioned. Please refer to the shop for specifics on the print you wish to purchase.
Do you know what edition I will receive?
If you'd like to confirm which edition number you'll receive, please email customerservice@maxwellmuller.com.
How do I decide which print/collection will fit me best?
We have partnered up with an interior designer to provide you with the best fit for your space. Please send inquiries with pictures and a description of the space(s) to customerservice@maxwellmuller.com.
The item I want is sold out/backordered. What now?
We do not re-release or restock limited edition prints once they are sold out. If you are inquiring about a Maxwell Muller product please email customerservice@maxwellmuller.com.
What if my order is lost?
If by chance a package is lost in transit we are happy to work with you to resolve the issue but we kindly ask that you report it to the carrier before reaching out to customerservice@maxwellmuller.com.
How can I ensure authenticity of artworks?
All prints are shipped with a Certificate of Authenticity. Get stoked.
Do your prices change overtime?
All prices are subject to change. We retain the right to adjust prices at any given moment.
Where can I see maxwell muller work on display?
At this time all Maxwell Muller work is featured & sold online at www.maxwellmuller.com. Follow Muller on social media to stay updated on future pop-up events, tradeshow appearances, and more.
Are you looking to feature Maxwell Muller at your venue? We look forward to potential collaborations and partnerships. Please email customerservice@maxwellmuller.com.
Can I have maxwell muller create a custom-sized print?
Yes, Maxwell Muller is available to create custom-sized prints of the images offered on the online store. Please email us with the image and custom size you would like at customerservice@maxwellmuller.com.
This is a gift! Do you include the price within the package?
We do not include a price nor an invoice within any of our shipments. If you would like to include a handwritten note within your order, please email your order number and preferred message to customerservice@maxwellmuller.com.
Does Maxwell Muller donate prints for charity?
Yes, we donate prints for charities. If you would like to be considered for a donation please email customerservice@maxwellmuller.com and we are happy to look at your request. Please inform us of all details and note that, unfortunately, we cannot accommodate all requests.
Do you collaborate with other brands/people?
Absolutely! If you have an idea or want to discuss a way for us to work together, please email customerservice@maxwellmuller.com.
Can I purchase a hi-res image to print myself or print onto a canvas?
We do not license our images for others to print.
Is your website secure/safe?
Yes, maxwellmuller.com is safe and secure. We use a world class e-commerce solution, along with SSL encryption, and a variety of other enhancements to maintain a PCI compliant shopping environment. For alternative purchasing methods, feel free to email or call customer service to assist you in placing an order.
Image featured above is Don’t Let Go